The Customer Service staff of The Met Store is pleased to answer your questions about the status of an order you have placed, shipping and handling rates and times, special shipping instructions, and product availability. You may also visit the Shopping at The Met Store section of our FAQs.

Contact Information for Customer Service

Ordering Information

Shipping and Handling Rates

Delivery Times

California Residents: Proposition 65 Notice

Children's Product Safety Policy

Gift Messages and Gift Wrap

Sales and Use Tax

Special Offers

Member's Discount

Online Security

Online Privacy

Our Guarantee

Returns and Exchanges

Searching the Online Met Store

The Mezzanine Gallery

Corporate Gifts

Contact Information for Customer Service

By Telephone

From within the United States and Canada, please call toll-free 800-662-3397 Monday through Thursday, 9:00 a.m. to 5:00 p.m. Eastern time. From outside the United States and Canada, please dial the appropriate United States access code, then 212-731-1498.

By Email

Email any questions to customer.service@metmuseum.org. Please be sure to include your name, mailing address, telephone number, and order number so that we may provide you with the best possible service.

By Fax

You may also fax your inquiries to 718-366-5375, 24 hours a day, 7 days a week.

By Mail

Inquiries for Customer Service should be addressed to:

The Metropolitan Museum of Art Store
Distribution Center
66-26 Metropolitan Avenue
Middle Village, NY 11381-0001
United States of America

If you need assistance with the purchase of a Membership, please call 212-570-3753, email membership@metmuseum.org, or fax 212-570-3965.

For a list of appropriate departments to contact for business matters, please see our Contact Information page.

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Ordering Information

By Telephone

To place an order by telephone within the United States and Canada, please call toll-free 800-468-7386, 24 hours a day, 7 days a week. From outside the United States and Canada, please dial the appropriate United States access code, then 212-731-1498 Monday through Thursday, 9:00 a.m. to 5:00 p.m. Eastern time. Please print your online order form to use as a guide and have your credit card ready.

By Fax (credit card orders only)

You may also fax an order 24 hours a day, 7 days a week. Please print your online order form, billing information, and shipping information (if different from your billing information) and fax to 718-628-5485. Clearly indicate your name, telephone number, and fax number on every page.

By Mail

If you prefer to pay by check or money order, please send your order by regular mail to:

The Metropolitan Museum of Art Store
Distribution Center
66-26 Metropolitan Avenue
Middle Village, NY 11381-0001
United States of America

Please print your online order form, billing information, and shipping information (if different from your billing information) and enclose with your check or money order payable to "The Metropolitan Museum of Art." Checks must be in United States dollars and drawn on a United States bank. Please do not send cash or international money orders.

To Order an Item from Our Catalogue

Most of the items from our current catalogues are offered in the online Met Store. However, availability may vary. Please see Order From Our Catalogue to find products by item number. If you are not currently on our mailing list, you may request a catalogue online.

If you are unable to locate a product you wish to order, please email the 8-digit item number and description to customer.service@metmuseum.org. Please be sure to include your name, mailing address, and telephone number so that we may provide you with the best possible service.

We will determine the current status of the product and email the information back to you. If the item is available, you may place your order by telephone, fax, email, or regular mail. Please be sure to include all the information requested on the online order form and submit according to the Ordering Information above. Please note that if you email this information, it will not be encrypted because the order will not have been placed using the online Met Store's secure server. We recommend that you use one of the other three methods to make your purchase.

Promotion Codes

If you have received a promotion code via Met Store email or one of our mailings or catalogues, simply enter the 4-character code that begins with the letter H (for example: H517) during Check Out in the field below Billing Information and your savings will appear on the Order Review page. You may use the same promotion code more than once, provided you meet the order total requirements for each order and the code has not expired. Please note that only one code can be entered per order.

Forms of Payment

You must use a credit card to place an order in the online Met Store. We accept the following credit cards: American Express, Visa, MasterCard, Diners Club, and Discover/Novus. Please be sure to include the expiration date in mm/yyyy format (for example: 04/2008).

You may also pay by check or money order when placing an order by regular mail. Please make your check or money order payable to "The Metropolitan Museum of Art." Checks must be in United States dollars and drawn on a United States bank. Please do not send cash or international money orders.

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Shipping and Handling Rates

There is no shipping charge for Memberships or Gift Certificates.

Standard Delivery: United States and Territories, Canada, All Other Countries

United States and Territories

Canada

All Other Countries

There are no additional shipping fees for larger items within the contiguous United States. For non-contiguous United States and international delivery, oversized items such as framed prints, posters, and some sculpture will incur a shipping surcharge. Please call toll-free 800-662-3397 Monday through Thursday, 9:00 a.m. to 5:00 p.m. Eastern time for rates. From outside the United States and Canada, please dial the appropriate United States access code, then 212-731-1498. You may also email customer.service@metmuseum.org.

Express Delivery (2nd Business Day)

The cost for express delivery within the contiguous United States is $12.95, in addition to the standard shipping and delivery charge. Orders placed before 2 p.m. Eastern time (excluding holidays) will arrive in two business days. Express delivery is not available for Memberships. All Gift Certificates are sent via express delivery free of charge.

Express delivery is available to locations with street addresses only. We are not able to deliver to rural routes or post office boxes.

If you would like information about the cost of express delivery outside the contiguous United States, or have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, please call toll-free 800-662-3397 Monday through Thursday, 9:00 a.m. to 5:00 p.m. Eastern time. From outside the United States and Canada, please dial the appropriate United States access code, then 212-731-1498. You may also email customer.service@metmuseum.org. Please be sure to include your name, mailing address, and telephone number so that we may provide you with the best possible service. We will ship your order to any country around the world. Recipients are responsible for duties and taxes.

Priority Delivery (Next Business Day)

The cost for priority delivery within the contiguous United States is $22.95, in addition to the standard shipping and delivery charge. Orders placed before 2 p.m. Eastern time (excluding holidays) will arrive the next business day. Priority delivery is not available for Memberships and Gift Certificates.

Priority delivery is available to locations with street addresses only. We are not able to deliver to rural routes or post office boxes.

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Delivery Times

Standard Delivery

With standard delivery to the contiguous United States, most orders will arrive within 5–10 business days. We will inform you by mail of any delay in shipping that exceeds 30 days. Your order may be shipped in separate parcels on separate days, but you will only be charged once for delivery of all shipments.

With standard delivery, most orders to Canada, Hawaii, Alaska, APO, FPO, and United States Territories will arrive within 5–15 business days.

International delivery times vary from country to country, but with standard delivery most packages arrive within 2 to 6 weeks. We will ship your order to any country around the world.

Recipients are responsible for duties and taxes.

The delivery time for Memberships is 1 to 2 weeks.

Estimated Delivery Times

Express and Priority Delivery

Express and priority delivery are available to locations within the contiguous United States with street addresses only. We are not able to deliver to rural routes or post office boxes.

Express and priority delivery are available for in-stock items, phone and online orders only, within the contiguous United States, and are not available for Memberships. Priority delivery is not available for Gift Certificates, which are sent free of charge via express delivery.

If you would like information about express delivery times outside the contiguous United States, or have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, please call toll-free 800-662-3397 Monday through Thursday, 9:00 a.m. to 5:00 p.m. Eastern time. From outside the United States and Canada, please dial the appropriate United States access code, then 212-731-1498. You may also email customer.service@metmuseum.org. Please be sure to include your name, mailing address, and telephone number so that we may provide you with the best possible service.

Your order may be shipped in separate parcels on separate days, but you will only be charged once for delivery of all shipments.

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California Residents: Proposition 65 Notice

We test our dinnerware, glassware, crystal, and metals, as well as any other items used for serving food for compliance with FDA and California Proposition 65 requirements for materials such as lead and cadmium. In accordance with Proposition 65, for items that meet FDA standards, but exceed Proposition 65 limits, we issue the following warning to our California customers or those who might be sending to a gift recipient there: "The materials used in some of our decorative decals, paints, glazes, and lacquers, or in our crystal, glass or metal pieces contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."

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Children's Product Safety Policy

The Metropolitan Museum of Art maintains its commitment to the highest quality and safety for the products we sell, and requires that all manufacturers and distributors from whom we purchase children's products attest to meeting proper U.S. Government safety testing standards for products made in different countries around the world. For children's products that are produced under the direct supervision of the Museum's Merchandise Division, we require that they be tested by independent third party laboratories to ensure that such products meet or exceed U.S. federal guidelines, no matter where in the world those products are made. For both items that we purchase and items produced under our supervision, we also require that all manufacturers and distributors follow product safety, care, and age labeling guidelines for children's products as established by the U.S. Government.

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Gift Messages and Gift Wrap

Any item in The Met Store can be sent as a gift. You may include a gift message of up to 120 characters in length, free of charge, with any order. Enter your message during Check Out in the field below Shipping Information. Your gift message will be enclosed in a white envelope and attached to the package. All gift orders will be labeled "This is a gift from [your name]" on the package enclosure.

Most items can be specially packaged for gift giving for an additional $5 per item in either our signature presentation or our MetKids presentation.

For our signature presentation, the Museum will select either gift boxing in our signature gold box or gift wrapping in gold paper, depending on the size or shape of the item. Gifts are trimmed with champagne-colored ribbon and an embossed, gold foil Museum logo seal.

For our MetKids presentation, children's items are wrapped in richly-colored green paper and trimmed with our colorful MetKids logo ribbon and a MetKids logo sticker.

Please note that gift wrapping for Memberships is only available in the colorful Museum logo portfolio for a cost of $6.00. Gift Memberships also include a gift card for your handwritten message. If you indicate a gift message during Check Out, we will write out the gift card for you and include it with your Gift Membership order.

Oversized items such as framed prints, posters, some sculpture, and very large children's toys cannot be boxed or wrapped.

Please check the box next to each item you would like gift wrapped on the Shopping Basket page.

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Sales and Use Tax

Sales and use tax is required for purchases delivered to California, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, and Texas. We will calculate sales and use tax for your purchase based on the regulations for the area to which the order is delivered. There is no tax on Memberships or Gift Certificates. For Colorado, Florida, Nevada, New York, and Texas: sales and use tax will be computed after shipping and delivery charges and express delivery charges, if any, are added. For Arizona and Massachusetts: sales and use tax will be computed before shipping and delivery charges, if any, are added. Express delivery and gift boxes are tax-exempt. For California: sales and use tax will be computed before shipping and delivery charges, if any, are added. Express delivery is tax-exempt. For Georgia: sales and use tax will be computed after shipping and delivery charges, if any, are added. Express delivery and gift boxes are tax-exempt. For New Jersey: sales and use tax will be computed after shipping and delivery charges and express delivery charges, if any, are added. Apparel purchases are tax-exempt.

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Special Offers

There are many special offers available in The Met Store. These offers are noted on individual product pages. For offers that provide special pricing on groups of items sold together, simply add the appropriate set to your shopping basket. In order to receive the discount on products that advertise a special offer when buying in multiples of two, you must add the correct quantity to your basket (for example: 2, 4, 6). The discount will then be reflected in the order subtotal of your shopping basket. If you purchase an additional unit, you will be charged the individual item price. For example, if you add a quantity of 3 to your cart you will receive the special offer discount on two items and pay regular price for the third. We also offer quantity discounts on purchases of two or more of the same item for select products. To take advantage of these offers, simply add the desired quantity to your basket and the discount will be applied on the second and additional units and reflected in the order subtotal of your shopping basket.

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Member's Discount

To receive a discount of 10% when placing an order online, please enter your Membership number during Check Out in the field below billing information. If you are not a Member of the Metropolitan Museum, join today to receive all the benefits of Membership. You will be immediately eligible for the discount on your current order, and you will also be eligible for the discount in all Met Store Locations and through our mail order catalogues. The discount does not apply to the purchase of Memberships, Gift Certificates, or gift wrap.

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Online Security

The Metropolitan Museum makes every reasonable effort to ensure that all of the transactions that occur on our Web site are secure. All credit card numbers submitted to the site are encrypted using "Secure Socket Layer" (SSL) encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the Internet. The online Met Store is a VeriSign Secure Site.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect online.

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Online Privacy

The Metropolitan Museum of Art is strongly committed to protecting the privacy of its online guests, customers, Members, donors, and friends. We do not collect personally identifiable information about individuals—such as their names and postal and/or email addresses—except when it is knowingly provided by such individuals.

When you make a purchase or request a catalogue online in The Met Store we will ask you to provide only the personally identifiable information necessary to fulfill your order or catalogue request that can include your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place an order by telephone or through the mail. For online orders or when you request a catalogue online, we also require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order or catalogue request. Please read privacy policy for details.

As part of our commitment to your privacy, The Met Store supports and adheres to the guidelines and practices outlined in The Direct Marketing Association Privacy Promise, an assurance to consumers that marketers who are DMA members will use information in a manner that respects customer wishes.

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Our Guarantee

You are assured of complete satisfaction with every purchase you make from The Metropolitan Museum of Art Store. If, for any reason, an item does not meet your expectations, please see Returns and Exchanges for our return policy.

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Returns and Exchanges

Online and Catalogue Purchases

Merchandise will be accepted for exchange or refund within 180 days from the date of purchase, provided the merchandise is in saleable condition (unless the merchandise was damaged or defective at the time it was received). If merchandise was damaged during shipping, please contact Customer Service for instructions. Recipients of gifts will be refunded at the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund check will be issued at the lowest selling price. Shipping and handling charges will not be refunded.

Any purchase made online or from the catalogue on or after September 1, 2007, is subject to this return policy.

To exchange or return an item, please complete the form that comes with your order (easy-to-follow instructions are included). Using the return label provided on the reverse of the form, please send your shipment by insured Parcel Post or UPS to:

The Metropolitan Museum of Art Store
Distribution Center
66-26 Metropolitan Avenue
Middle Village, NY 11381-0001

Retail Store Purchases

Upon presentation of a receipt, merchandise in saleable condition will be accepted for an exchange or return within 90 days from the date of purchase. Without a receipt, a store credit will be issued at the lowest selling price.

Any retail store purchase made on or after July 1, 2007, is subject to this return policy.

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Searching the Online Met Store

The Search field in The Met Store is located on the top left navigation of every page. Entering a keyword or phrase into the white entry field will locate and display products and publications whose title or descriptive text contains that keyword or phrase. Results can be sorted by category, price low to high, price high to low, bestsellers, new, or sale by selecting an option from the pull-down menu below the results summary. Category is the default view. To achieve the best results, see Search Tips. You may also opt to Browse The Met Store (most product categories are divided into smaller categories, such as "Pins" within "Jewelry," for the greatest ease of shopping). Please see Order From Our Catalogue to find products quickly and easily by item number, or enter the item number into the search field. To locate items by price, special occasion, or holiday, see the Gift Guide.

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The Mezzanine Gallery

The Mezzanine Gallery is a special destination in The Met Store, located inside the Museum's bookstore off the Great Hall, where we offer contemporary collectibles and original art. To see the Mezzanine Gallery's selection in the online Met Store, please browse The Mezzanine Gallery. Purchases of limited-edition prints and rugs cannot be made online, but you may place an order by filling out the form provided when you select an item and faxing it to 212-396-5049. You may also call 212-570-3767 Tuesday through Thursday, 9:30 a.m. to 5:15 p.m., Friday and Saturday 9:30 a.m. to 8:45 p.m., or Sunday, 9:30 a.m. to 5:15 p.m. Eastern time, or email mezzgallery@metmuseum.org.

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Corporate Gifts

If you would like to receive information about our corporate sales program or special assistance selecting presents for your business or corporation from the Museum's wide range of reproductions, please call Michael Hladky at 212-650-2909, Tuesday through Thursday, 9:30 a.m. to 5:15 p.m., Friday and Saturday 9:30 a.m. to 8:45 p.m., or Sunday, 9:30 a.m. to 5:15 p.m. Eastern time, fax to 212-396-5049; or email corp.sales@metmuseum.org.

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