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Frequently Asked Questions

I'm ready. How do I book a camp or community youth group visit?
Appointments are required for all groups visiting the Museum. To request an appointment, please fill out the Camp and Community Youth Group Visit Request Form.

Tourism professionals working with camps or community youth groups visiting New York City must contact the Group Services office at 212-570-3711 or mettours@metmuseum.org to request appointments. Qualified tour operators are eligible for discounted rates.

My group includes children with special needs. Should I use the Camp and Community Youth Group Visit Request Form?
Yes. The Museum welcomes children of all abilities. When requesting your school group visit, please let us know what accommodations we can provide in order to meet your group's needs. You can also reference a social narrative (PDF; best viewed in Chrome, Safari, or Firefox) that prepares students on the autism spectrum for a guided school visit.

When can I requests visits for my group for the fall, spring, and summer semesters?
Requests for fall semesters begin the day after Labor Day. Requests for spring semesters begin the first week of December. Summer requests begin the second week of April. 

We have a guided visit scheduled, but we have additional chaperones that want to attend. Is this okay?
Please notify us as soon as possible at schoolvisits@metmuseum.org so that we can assess the feasibility of your request. We typically permit only three chaperones per assigned guide and may not be able to accommodate the additional adults. If this is the case, the additional adults are more than welcome to do a self-guided visit and meet up with the group afterward.

How do I reschedule or cancel a confirmed group visit appointment?
All requests to change or cancel existing appointments must be made via email to schoolvisits@metmuseum.org. Please include your name, telephone number, the six-digit confirmation number, name of organization, and date and time of your visit. Fees cannot be refunded to groups that cancel with less than two weeks' notice. If you need to reschedule or cancel a guided visit, we kindly ask for as much advance notice as possible so that we can assign your guides to another group.

Do you have lunchroom facilities? May we eat in the public cafeteria?
Unfortunately, the Museum does not have indoor lunchroom facilities. Bag lunches can be stored while you are in the galleries, but please plan to eat outside, on the bus, or at school. We encourage groups to picnic in neighboring Central Park before or after your visit (weather permitting).

If we schedule a guided visit for a specific time, may we arrive earlier and look around on our own?
Due to the number of groups scheduled throughout the day, we ask that you arrive at your scheduled time. Your group is more than welcome to explore the rest of the Museum after your scheduled visit.

How long are we allowed to stay in the Museum?
Your tickets are valid all day and you may stay in the Museum as long as you'd like.

I have a guided visit scheduled and want to speak with the guides prior to the tour. Is this possible?
Of course. Our guides will contact you seven to ten days prior to your visit to discuss your tour in more detail. They usually write to the email address you provided when you requested your visit, so be sure to check your email a week or so prior to your visit.

Can we pay upon arrival or do we need to pay in advance?
Payment is expected upon arrival to the Museum. Groups can pay in advance by check, credit card, or purchase order. For visits to the Main Building: checks should be mailed to:

The Metropolitan Museum of Art
Attn: Visitor Services
1000 Fifth Avenue
New York, NY 10028

Please send a copy of the confirmation letter with your check. Credit card payments may be made by calling 212-570-3711. Purchase orders referencing your confirmation number may be emailed to schoolvisits@metmuseum.org or faxed to 212-570-3972. Please note that refunds are not provided for overpayments.

For visits to The Cloisters, please contact 212-650-2280 to arrange a pre-payment by credit card. Pre-payments by check should be mailed to:

The Cloisters
Attn: Education Department
99 Margaret Corbin Drive
New York, NY 10040

Please include a copy of your confirmation letter with your check.

Do you have a place for buses or large vans to park at the Museum?
There is no school or charter bus parking in the vicinity of the Museum. We recommend referencing the New York City Department of Transportation website for bus layover locations.

Our parking garage can accommodate smaller vans. The clearance is six feet, six inches (6' 6"). Designated spaces are available in the parking garage for visitors with disabilities. Alternate arrangements can be made in advance for visitors with disabilities traveling in oversized vehicles. Please call 212-650-2010, between 9:00 a.m. and 5:00 p.m., Monday through Friday.

How should I prepare for my camp or community youth group visit?
We encourage you to familiarize yourself with the Met before bringing your group to the Museum. There are a range of resources for you, including:

Please also review Group Responsibilities and Guidelines before bringing your group to the Museum.

I have another question that's not answered here.
We are happy to help. Please email schoolvisits@metmuseum.org. You may also continue to check this page for the most up-to-date information.

Group Tours at The Cloisters

Explore The Cloisters museum and gardens, the Museum's northern-Manhattan branch dedicated to medieval art and architecture, on a guided or self-guided visit with your group.