Accessibility at The Met Cloisters

Accessibility at The Met Cloisters is somewhat limited for wheelchair users and others who need step-free access due to the building’s landmark status. There are cobblestones on the approach to the main entrance (Postern entrance). Inside the building, from the main entrance to the admissions desk there are approximately 60 stairs. A free shuttle service is available to visitors requiring a step-free entrance. The pick-up stop is located near the main entrance (see Museum Map). Visitors arriving by car can be dropped off at the step-free entrance in the courtyard. The clearance is ten feet, six inches (10’ 6”) high and nine feet (9’) wide. For more information contact CloistersAdmissions@metmuseum.org or 212-731-1127 during opening hours.

Look for signage about assistive listening options in exhibitions with audio components. Assistive listening devices with headsets or neck loops are available for Museum tours and programs. Ask at the Desk in the Main Hall.

The Met Cloisters Audio Guide stops and transcripts are free on our website.

Closed captions are available for virtual Museum events and most online features and resources. If you require Real-Time captioning for live events, contact us at least two weeks in advance (subject to the availability of captioners). We can have videos without captions on our website captioned upon request. See contact information above.

Outside food and drinks are prohibited except for visitors with food related medical concerns. Water in a secure bottle is allowed. Visitors will be asked to dispose of food and drinks before entering the Museum. Food and drink (other than water in a secure bottle) is not permitted in the galleries.

Two designated parking spaces in the public parking area facing the front of The Met Cloisters are available for disabled parking permit holders. Additional parking for visitors requiring step-free access is available in the Museum’s courtyard.

Due to the building’s landmark status, accessibility at The Met Cloisters is somewhat limited for wheelchair users and others who need step-free access. Please ask a Security Officer to use the elevator.

Seating is available throughout the Museum galleries.

Visitors with disabilities may borrow a stool in the Main Hall at The Met Cloisters. Ask at the Admissions Desk.

Service animals are welcome. Pets and emotional support animals are not allowed.

Sign Language interpreters may be requested for Museum programs. At least two weeks' notice is required. Email access@metmuseum.org.

A visitor with a disability qualifies for a discounted ticket price of $22. This ticket must be purchased in person. A caregiver accompanying a visitor with a disability is eligible for complimentary admission.

Verbal description is available for Museum events with two weeks' notice. Verbal imaging tours are available free of charge to visitors who are blind or partially sighted, with advance notice. For more information, call 212-650-2010, or email access@metmuseum.org.

• Upcoming Events for Visitors who are Blind or Partially Sighted

Visitors with disabilities may use mobility devices, including manual and electric wheelchairs, mobility scooters, and manually powered mobility aids (such as walkers, canes, and crutches) in all areas open to public pedestrian use. You may also use certain electronic personal assistance mobility devices (EPAMDs) in areas open to public pedestrian use in accordance with Museum guidelines. Please contact access@metmuseum.org or 212-650-2010 for guidelines and to make a reservation.

A limited number of wheelchairs are available for use free of charge on a first-come, first-served basis. Ask at the Admissions Desk in the Main Hall.

The Met is committed to facilitating accessibility and usability of its website, https://www.metmuseum.org, for all people with disabilities. We are working to implement digital accessibility standards in accordance with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the revised 508 Standards developed by the United States Access Board. Our efforts to create an optimally accessible digital experience are ongoing. If you have specific questions or concerns about the accessibility of a particular web page on https://www.metmuseum.org, please contact us at digitalsupport@metmuseum.org. To report a website accessibility issue, please specify the web page in your e-mail, and we will make all reasonable efforts to make that page accessible for you.